AWES Billing Services

AWES Billing Services

BILLING CYCLE

American Water will always set up your billing cycle to mirror that of your local utility. Regardless of whether your local utility bills monthly or bi-monthly, AWES will make sure you never miss a beat.

THE COLLECTION PROCEDURE

Once your account is set up using a bank lock-box account. The funds are received directly by the bank for immediate deposit. At the end of 30 days, we will produce a set of Management Reports summarizing the month’s activity. We can electronically transfer your funds directly into the property's bank account giving it immediate use of funds.

FORMS OF PAYMENT

AWES will accept checks and money orders. In order to make payment more convenient for the resident.

OUR REPORTING SYSTEM

Below is a list of our standard reporting system. However, we can customize our reports to the individual needs of each owner.

• Report of Billed Accounts
  This report lists Account information and list charges for Water, Sewer, Billing, Act Fee, Other. This report also displays Past Due, Late Fee, NSF Fee, NSF Amt, Credit and Total Bill amounts for each account.
• Report of Paid Accounts
  This report lists Account information, New Billing amount, Payment, Onsite Payment, Date of Payment, Total Adj, Amt Owed, Late Fee, NSF Fee, Balance Forward.
• Report of Adjustments
  This report provides information about Adjusted Accounts details include, Amount Adjusted, Adjustment Reason, Comment.
• Monthly Account Summary
  Summarizes the reconciles the total amount bills vs the amount collected.
• Management Transfer Sheet
  The Management Transfer Sheet reconciles of Balance of Funds Collected less AWES fees.
• Report of Arrears
  Identifies the accounts that are past due specifically 30, 60 or 90 days. The total amount past due is summarized on this report.
• Report of Move-Outs
  This report displays balance of Move-Out accounts.

FREQUENCY OF METER READS

AWES reads the meters day so that move-outs will have a more accurate read on their final read. In addition, the frequent reading can detect leaks more rapidly.

17:50 CUSTOMER SERVICE DEPARTMENT

The most important matter to the property manager is that this process goes smoothly and with as little additional work as possible. In response to this, AWES has a full time customer service department ready to handle all inquiries from the residents and a toll-free 800 number for billing questions. As a matter of fact, American Water encourages the resident to contact us, NOT the property for issues concerning their water and sewer bill. Our aim is for the resident to treat their water bill the same as their telephone or electric bill.